I currently live between Chico and Davis, so getting my car taken care of is a bit of a challenge. My Lexus was in need of brake repair badly, and a host of other maintenance. I took it to a shop in Davis and they couldn't get it right. I am always a bit trepidatious when going to a new shop. Frankly, I hate it. I know a bit about cars, but am certainly not an expert, but I definitely know stuff. I never got the vibe that I couldn't trust Chico Car Care. From the start Pat was great on the phone, as was Shelly, and then Dan. When I took my car in, everyone was helpful, professional and friendly. HUGE thing to me! They were great when I picked it up as well. I waited to leave a review to see how my repairs worked out. WOW! I got the upper end brakes, and so glad I did. I think I can even tell that the differential fluid is different! When I am no longer between places, I am still taking my car here, I could not be happier!